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FAQ's
Frequently asked questions.
Can I create ads with the carousel format?
No, you can’t create ads with the carousel format at the moment, but soon we will have that option in the next version of the product.
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Can I edit once the campaign is already launched?
At the moment you can only edit into Ads Manager once the campaign is launched. For that you should follow these steps: Go to Ads Manager. Click the campaign’s name. Into the Insights Reports section, there is the "Ads Manager" button on the top right hand of the screen. Select the Ad sets window and to the right of the top of the screen select the editor option. Once you’re into the ad set(s) go to the feature that you need
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Can I run a free trial?
The first time you login into the Leaf Grow platform you have a 7 days free trial period with unlimited campaigns.
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Can I use dynamic ads?
This current version of Leaf Grow doesn’t have the option to use dynamic ads. However, you can create them into the "Catalogs" Manager from Facebook Ads Manager.
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Can I use other interests besides the suggested?
From the drop-down you can find some suggested tags for your campaign; also you can type them in or you can simply copy and paste them from other files.
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How can I add a Facebook post ID code or URL?
You might consider these steps: Be sure that you're selecting the post from the right Facebook account. If your post is no appearing into the existing options of the dropdown, you have to select "Add post URL or ID option (next to the "select post" option) 2(https://storage.crisp.chat/users/helpdesk/website/4ef2d299-7f6f-4f07-
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How can I add more Territories to the Ad Sets after launching a campaign?
To add more territories you have to keep in mind these characteristics: The target territories that you’ve selected in Leaf Grow are the same ones that are going to be added into all the ad sets and to create all the lookalike audiences. If you are only going to remove territories, then you can remove the territories from any Adset. To add new territories, then you can add them to all Adsets that
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How can I add multiple interests at once?
To add multiple interests at once you have to create a list of interests with commas after each one and then copy and paste them into the Interests drop-down.
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How can I cancel the subscription?
In the top right-hand corner of the campaigns dashboard page select the "view profile" option. From within your account settings select the "Cancel subscription" option. You will receive a message asking you if you would like to cancel your subscripti
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How can I clean the cache of my browser?
You can clean your browser by pressing Command, Shift, Delete, then you have to select the "Basic” section and “All time” option from the time range drop-down bar. For example:
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How can I edit a headline into Ads Manager?
Go through the "Ads" section and select the ad(s) you want to add/edit a headline. An edit window will open from the right-hand side, where you have to scroll down until you see the headline option and write what would you like communicate to the audience. You can view how the ad will show up once the campaign is launched. Press t
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How can I edit the time frame after launching a campaign?
To edit the time frame, you have to follow these steps: Go into your Facebook Ads Manager Go to the "Adsets" section Select all the adsets from the campaign Then select "Edit" button The edit window will open from the right-hand side. You will see the Budget & Schedule option, where you would be able to chan
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How do I know if the campaign was correctly launched?
When you launch the campaign, wait a couple of seconds and a green bar will show at the bottom of the screen saying your campaign has been successfully launched.
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How can I upgrade my subscription?
In the top right-hand corner of the campaigns dashboard select the "view profile" option. From within your account settings select the "Upgrade" option. Enter a promotional code if you have one. . To the right of the screen, you will see a box with a breakdown of all the ad variants you have created.
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How long does a video views campaign take to be delivered?
Sometimes the videos may last longer than normal to go through the Facebook filters.
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How long does it take to optimize the ads variations on Facebook?
Approximately takes 2- 3 days for the optimization to take over. This will happen once it has finished testing out all the ads variations against the different audiences.
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How many ad accounts can I use?
You can use an unlimited amount of ad accounts
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How many ads can I add in total?
Between the existing posts and new ads; the maximum number of ad variants is 50 per adset.
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How to bulk changes on your creatives after launching the campaign?
At the moment in Leaf Grow is not able to edit your ads after launching the campaign, however, you can edit them through Facebook Ads Manager by following these steps: In Ads Manager's drop-down menu select “Ads Manager” from the option. Go to the “Adsets" section of the campaign and select all of them. Go to the "Ads" section.  and would generate 2 x ad sets in your campaign.
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What is the price of Leaf Grow?
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What is the size required to upload an image?
We recommend upload images in the required dimensions: Rectangle Ads: 1200 x 628 Vertical Ads: 1080 x 1920 Square Ads: 1080 x 1080 Facebook Likes: 1200 x 444
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What kind of ad account do I need?
You can use a personal or business ad account.
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Where can I edit the placements in Leaf Grow?
Into the "Ad Content" section, you will find the placement option and you can decide which platforms your ads will be shown across. If you would like to edit these placements (Facebook, Instagram, Audience Network, Messenger) you can do it by selecting the "Edit platforms and devices" option. Select the placements you wish to target 