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• Campaign Insights is not displaying interests data

  Unfortunately Facebook announced that they are removing the keyword data from the API. It's not officially being removed until the Oct 29th but the data is no long available from the end points so we can no longer display this data in our insights reports. Message from Facebook: However, we are making changes to the platform so we can still report on Interests but it will be in a different waFew readers

• "Interest Crucible” Audience is not appearing as “Locked” on the Ad Recipe page

  There's an issue when a user selects “Existing Audiences” targeting on the Audiences section, and “Interest Crucible” Audience is not appearing as “Locked” on the Ad Recipe page. We are working to fix this issue as soon as possible.Few readers

• The Facebook page doesn’t appear in your Leaf Grow dropdown

  We found a way to resolve this issue. You have to follow these steps: You have to remove Leaf from your Facebook profile authorized 1Very popular

• Video post not appearing in dropdown menu or entering post ID (Video Views Campaign)

  Some users have experienced missing existing video posts from the Leaf Grow dropdown or when they copy and paste the URL or ID into the "add URL or publication ID" option, they get an "X" symbol instead. If you are having this issue on the platform, please report it to our support team through the chat.Some readers

• Ads are not appearing in the ad preview window

  Some users have experienced some issues where their ads are not appearing in the ad preview. If you are using any ad blocker in your browser, please turn it off. If you're still having this issue please contact the support team through the chat.Few readers

• Platform crashes using FireFox browser

  Firefox launch a new feature called Enhanced Tracking Protection this means that they will block some of the services that we use inside which could incur into the platform not being worked as expected. We are investigating a possible solution to avoid problems with this new Firefox implementation. The user can't scroll on Campaign Setup on Firefox without scrollingFew readers

• Campaign launched without ads when using App Store URL

  App URLs are only supported by App Installs campaign objectives. We recommend you to remove the App URL (from Apple App Store and Google Play Store) or change the type of campaign to App Installs option.Few readers

• URL input is glitching on Ad Content page

  The Ad Content’s URL input should not “glitch” when typing. We are working to fix this issue as soon as possible. We suggest you copy and paste the URL while the problem is solved.Few readers

• Some videos/images are not displaying on the duplicate campaign

  Some users are not getting all the ad content from the campaigns that has been duplicated. We are working to fix this issue as soon as possible. Please contact us through the platform's chat.Few readers

• Automatic Placements is not selected

  Some users have been experiencing an issue when they have "Edit Placements" instead of "Automatic Placements". Their placement should be set as automatic. All your placements will keep selected, however we recommend you to check your placements on Facebook Ads Manger from your adsets level, following these steps: Select all the adsets and then press "the Editor" button. ![Scroll down until the "Placements"oFew readers

• Conversions Events don't persist if you change them on duplicate campaign

  When a user duplicate a campaign and change the conversion event, this one keeps the one from the original campaign after launching the campaign. We are working to fix this issue as soon as possible. We suggest you to make the change manually through Facebook Ads Manager after you have launched the campaign.Few readers

• Video Views campaign has been launched with 10 sec-views instead 3 sec-views

  The campaigns should launch with 3 sec- views as the default optimization.Few readers

• Video Views campaign is showing Thru-Plays instead of 10 Second Views

  The insights for video views has been displaying 10-second Views instead of Thru Plays. Everything that is currently '10 Second Views' should be showing Thru Plays and showing the correct information, not 10 second views as it is no longer supported by Facebook Ads Manager.Few readers

• The platform crashes when user turns off the campaign

  If the platform crashes when user turns off the campaign once is launched; it's because she/he has been adding a big amount of existing posts (for example 50 posts). We are working to fix this issue as soon as possible.Few readers