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• The Facebook page doesn’t appear in your Leaf Grow dropdown

  We found a way to resolve this issue. You have to follow these steps: You have to remove Leaf from your Facebook profile authorized 1Popular

• Platform crashes using FireFox browser

  Firefox launch a new feature called Enhanced Tracking Protection this means that they will block some of the services that we use inside which could incur into the platform not being worked as expected. We are investigating a possible solution to avoid problems with this new Firefox implementation. The user can't scroll on Campaign Setup on Firefox without scrollingFew readers

• App Installs campaigns are defaulting to "Manual Placements" instead of "Automatic"

  There is an issue when the user is setting App Installs campaigns and they are defaulting to "Manual Placements" instead of "Automatic". After launching the campaign we recommend you to go Facebook Ads Manager and select all the 'Adsets' and press 'Edit' button, then go directly to de 'Placements' section and select 'Automatic Placements' and lately press 'Publish' to save the changes.Few readers

• Ads are not genereting correctly

  Leaf Grow platform is flagging ads with some errors and they're not launching correctly . if you're experiencing this issue please contact one of our support members through the chat.Few readers

• Platform crashes white screen

  If the platform crashes white screen, please clear Leaf Grow's cache by following these steps: After following the steps, refresh the page and log in again.Few readers

• Lookalike audience is not generating all locations

  For certain ad accounts Lookalike Audiences are not generating correctly in Leaf Grow. We are working to fix it as soon as possible. We recommend you to add the missed information in Facebook Ads Manager once you have launched the campaign. Into the Adset level (Ads Manager) of the campaign, Facebook will give you a notification to replace the Lookalike Audience on the new one. Note: Please contact Facebook support to report this issueFew readers

• Campaign Dashboard Insights is not showing data

  If you have an issues accessing campaign data and it showing more often when opening Insights, please log out and refresh the page, then log back in.Few readers

• Custom audiences are not appearing on the Audiences section

  Some audiences are missing from the 'Import Custom Audiences' dropdown (Review section). We are aware of this issue and currently fixing it.Few readers

• Overview graphs are broken

  Recently we made an update to the Insights reports, so this table is not longer showing results before 8th August 2020. Please try to generate the report again to see the data. We are working to fix this issue as soon as possible IssueFew readers