English
Go to website
Back
Articles on:
Known Bugs
These are the bugs we are currently working on fixing.
Campaign Insights is not displaying interests data
Unfortunately Facebook announced that they are removing the keyword data from the API. It's not officially being removed until the Oct 29th but the data is no long available from the end points so we can no longer display this data in our insights reports. Message from Facebook: However, we are making changes to the platform so we can still report on Interests but it will be in a different wa
Few readers
The Facebook page doesn’t appear in your Leaf Grow dropdown
We found a way to resolve this issue. You have to follow these steps: You have to remove Leaf from your Facebook profile authorized 1
Popular
Video post not appearing in dropdown menu or entering post ID (Video Views Campaign)
Some users have experienced missing existing video posts from the Leaf Grow dropdown or when they copy and paste the URL or ID into the "add URL or publication ID" option, they get an "X" symbol instead. If you are having this issue on the platform, please report it to our support team through the chat.
Some readers
Platform crashes using FireFox browser
Firefox launch a new feature called Enhanced Tracking Protection this means that they will block some of the services that we use inside which could incur into the platform not being worked as expected. We are investigating a possible solution to avoid problems with this new Firefox implementation. The user can't scroll on Campaign Setup on Firefox without scrolling
Few readers
URL input is glitching on Ad Content page
The Ad Content’s URL input should not “glitch” when typing. We are working to fix this issue as soon as possible. We suggest you copy and paste the URL while the problem is solved.
Few readers
The platform crashes when user turns off the campaign
If the platform crashes when user turns off the campaign once is launched; it's because she/he has been adding a big amount of existing posts (for example 50 posts). We are working to fix this issue as soon as possible.
Few readers
