Go to website
These are the bugs we are currently working on fixing.
Issue with super interest when edit it after review or in the duplicated campaign
We are experiencing some issues when super interests have not been displaced in the Review page. The workaround is to turn off the original super interests and create new ones before launching the campaign.
App Installs campaigns are defaulting to "Manual Placements" instead of "Automatic"
There is an issue when the user is setting App Installs campaigns and they are defaulting to "Manual Placements" instead of "Automatic". After launching the campaign we recommend you to go Facebook Ads Manager and select all the 'Adsets' and press 'Edit' button, then go directly to de 'Placements' section and select 'Automatic Placements' and lately press 'Publish' to save the changes.
Campaign launched with no adsets and no ads
We've been experiencing some issues at the moment when setting campaigns and launching them with no 'adests' and no 'ads'. If this happens please relaunch the campaign using the 'duplicate campaign' function to launch it successfully. If you're experiencing this issue please contact the support team through the chat.
The Facebook page doesn’t appear in your Leaf Grow dropdown
We found a way to resolve this issue. You have to follow these steps: You have to remove Leaf from your Facebook profile authorized 1
Video post not appearing in dropdown menu or entering post ID (Video Views Campaign)
Some users have experienced missing existing video posts from the Leaf Grow dropdown or when they copy and paste the URL or ID into the "add URL or publication ID" option, they get an "X" symbol instead. If you are having this issue on the platform, please report it to our support team through the chat.
Platform crashes using FireFox browser
Firefox launch a new feature called Enhanced Tracking Protection this means that they will block some of the services that we use inside which could incur into the platform not being worked as expected. We are investigating a possible solution to avoid problems with this new Firefox implementation. The user can't scroll on Campaign Setup on Firefox without scrolling
Lookalike audience is not generating all locations
For certain ad accounts Lookalike Audiences are not generating correctly in Leaf Grow. We are working to fix it as soon as possible. We recommend you to add the the missed information in Facebook Ads Manager once you have launched the campaign.
Custom Audience section is showing "No Audiences" toast message
If you're getting a "No Audiences" toast message in the Review page, please click the Custom Audience toggle again so it turns off and then turn the Custom Audience toggle on. See you will be able to see the information in the dropdown.